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HOURCAR Documentation

This site hosts internal documentation for HOURCAR employees. Please explore the documentation and offer edits and contributions as needed.

Staff Directory

HOURCAR Staff Roster

Department and Team Directory

Leadership

Role Email Contact
Interim CEO amyb@hourcar.org
Board of Directors board@hourcar.org
Board Chair wills@hourcar.org

HOURCAR Team Groups

Team Email Contact Description
HOURCAR Team hourcarteam@hourcar.org All part and full time staff employed by HOURCAR (intern staff are not included on this list)
Department Heads departmentheads@hourcar.org Department Heads and C-Suite Leadership
Managers managers@hourcar.org Department Heads, C-Suite Leadership, and Managers
Interns interns@hourcar.org Summer intern staff members
On-Call Staff oncall@hourcar.org All staff members who are able to take an on-call shift

Admin

Outreach and Development

Communications
Team Email Contact Contact for:
Communications Department Head meganr@hourcar.org
Marketing marketing@hourcar.org - Website things
- Sponsorship requests
Press meganr@hourcar.org - Press reaches out for a story, with questions, etc.
Planning and Development

Expansion Requests

Follow Expansion Requests Procedure for help selecting correct email address on Expansion Requests.

Team Email Contact Contact for:
Planning and Development Department Head brigidf@hourcar.org
Community Partners community@hourcar.org - Community orgs and partners reaching out to develop relationships
Expansion expansion@hourcar.org - Hub expansion requests
- Community Engagement / East Side Expansion
- Inquiries from carshare orgs or municipalities looking for advice
Multifamily multifamily@hourcar.org - HOURCAR Multifamily requests
Hub Operations and Admin hubs@hourcar.org - Current hub host inquiries or issues
- Problems with an active hub
Community Engagement
Team Email Contact Contact for:
Community Engagement Department Head kaelab@hourcar.org
Engagement Team events@hourcar.org - Event requests
- Community presentation requests

IT

Team Email Contact Contact for:
IT Department Head gunnara@hourcar.org
IT support@hourcar.org
or
Create a Help Desk Ticket		 - General IT issues (password issues, internet down, technology needs)
- Vulog or app-related issues
- Request a report or data analysis

HR

Team Email Contact Contact for:
Human Resources abigailh@hourcar.org - Benefit questions, concerns, or changes
- Hiring questions or referrals
- Grievances to report

Finance

Team Email Contact Contact for:
Department Head kaoleey@hourcar.org
Payroll abigailh@hourcar.org - Questions regarding payroll
- Questions with ADP
Accounts Payable and Receivable ap@hourcar.org - External vendor invoices needing payment
- Customer requests invoicing

Operations

Team Email Contact Contact for:
Director of Operations ering@hourcar.org

Fleet

Team Email Contact Contact for:
Fleet Department Head alasdairm@hourcar.org
Insurance Claims insurance@hourcar.org - Communications with insurance companies
- Questions regarding our insurance policies
Crash Reports crash@hourcar.org - New reports of crashes or damage
Fleet Team fleetteam@hourcar.org - Internal announcements or updates directed to the fleet team

Hub Operations

Team Email Contact Contact for:
Hub Operations and Admin hubs@hourcar.org - Current hub host inquiries or issues
- Problems with an active hub

Member Services

Team Email Contact Contact for:
Member Services Manager axelg@hourcar.org
Member Services info@hourcar.org - All trip or account related requests, including staff trips and accounts
- Reporting issues with cars in service (eg, misparked Evie, new damage to vehicle)
MS Team
Internal Communication Only!		 ms@hourcar.org - Internal announcements or updates directed to the MS team (eg, ongoing campaign info, hub launch updates, etc)
- Internal communication only, trip or member issues should NOT go here

Shop

Team Email Contact Contact for:
Shop Department Head audreyl@hourcar.org

Operations Updates

Distribution lists for Operations Updates. If you are interested in receiving these updates, contact support@hourcar.org to get added to the list.

Team Email Contact Contains:
Fleet Daily fleetdaily@hourcar.org - Fleet happenings and assignments on a daily basis
Shop Daily shopdaily@hourcar.org - Summary of the previous day's shop activity
Member Services Weekly weeklyms@hourcar.org - Stats and info on MS team on a weekly basis

Org Chart

---
config:
  layout: dagre
---
flowchart LR
    CEO["CEO"] --> FD["Finance Director<br>(Fractional)"] & GMC["Growth, Marketing,<br>& Communications Director"] & OD["Director of Operations"] & TD["Director of Technology"] & HR["HR Manager"] & PM["Project Manager"]
    FD --> Controller["Controller"] & Accountant["Accountant"]
    GMC -.-> PM
    GMC --> CO["Community Engagement Mgr.<br>(Vacant)"] & GW["Social Media / Comms<br>(Vacant)"]
    OD --> MS["Member Services Manager"] & SM["Shop Manager"] & FM["Fleet Manager"] & n5["Insurance Specialist"]
    TD --> DM["Data Analyst"] & PS["Project Coordinator"]
    MS --> n1["Member Services Staff"]
    SM --> n2["Shop Staff"]
    FM --> n3["Fleet Staff"]
    PM --> n4["Hub Operations Coordinator"]

    style CEO fill:#f9f9f9,stroke:#333,stroke-width:2px
    style FD fill:#f9f9f9,stroke:#333,stroke-width:2px
    style GMC fill:#f9f9f9,stroke:#333,stroke-width:2px
    style OD fill:#f9f9f9,stroke:#333,stroke-width:2px
    style TD fill:#f9f9f9,stroke:#333,stroke-width:2px
    style HR fill:#f9f9f9,stroke:#333,stroke-width:2px