Towing a Car - Member Services Guide
Contact Info
- Twin Cities Transport and Recovery (TCTR) - (651) 642-1446, account under HOURCAR
Amtrack Lot - 730 Transfer Rd, St Paul, MN 55104Lot rental ending April 2025- Shop Office - 880 Duluth St, St Paul, MN 55106
- Gate code is 1863 - can be given to TCTR driver
Tow Tracking
Track all tows called on this sheet.
Where to Tow Guide
Note
This guide may not perfectly fit every scenario, or it may be hard to tell what category something fits into. Fleet can help assist when in the office, and if you have to make a decision without fleet's help, use your best judgement.
Dead 12V Batteries, Flat Tires, and Fleet Fixable Issues
Tasks that the fleet crew can handle, such as dead 12V batteries, flat tires, etc
| Situation | Location to Tow |
|---|---|
| Vehicle is mid-trip with issue | see if fleet (or TCTR after hours) can assist |
| Vehicle is parked somewhere safe and trip is ended | leave where it is with no tow |
| Vehicle is at risk of tow and trip is ended | HOURCAR: tow back to hub Evie: 880 Duluth - see map |
| Electric car driven to dead | tow to electric hub or EV Spot Charger |
Crashes and Shop Fixes
Damage due to crashes and collisions, check engine lights, in-car tech issues, etc
| Situation | Location to Tow |
|---|---|
| Vehicle able to finish trip | leave at hub or in Home Area for fleet to retrieve |
| Vehicle not able to finish trip | 880 Duluth - see map |
880 Lot Map
Wrecked cars should go to south side of building and can use south gate to enter. Shop or fleet fixable cars should go to north side of building, either to the side of the building or out front, leaving space for cars on the side to get out and not be stuck by front cars.
