Service Trips

Overview

Service Trips give staff access to vehicles for maintenance and use as fleet vehicles through the back-end app. This helps keep the fleet secure: previous trips must be ended (with the car locked), and the app performs a number of security checks before ending the trip, like making sure all doors are fully closed.

Taking a Service Trip

1. Creating a ticket: Service trips can only be started through a ticket. If the car already has a ticket, skip to step 2. If not, create a ticket.

A screenshot of the Vulog back end app. Under the vehicle details are a series of buttons, with the "create ticket" button circled.

Next, choose the reasons for the ticket. If you’re creating the ticket to take a service trip, scroll to the bottom and select “Service Trip.” The priority will automatically be set to low, and the group responsible for the ticket as Fleet.

A screenshot of the Vulog back end app. The "Service Trip" button is highlighted, as is the priority "LOW", the group "Fleet", and the "assign to me" toggle is on.

Ticket Assignation

Be sure to assign the ticket to yourself: clicking on the slider will turn it blue, assigning you the ticket. If the ticket is assigned to you, the rest of Fleet team will not be able to see it, so if the issue is ongoing, make sure you unassign the ticket when you're done with your trip.

2. Check that the ticket is assigned to you: click on the ticket to see details.

A screenshot of the Vulog back end app. A "Service Trip Active" ticket is visible.

The bar on the bottom shows if the ticket is assigned to you or not. Clicking on this button will assign or un-assign the ticket.

Two screenshots of the Vulog back end app. They have circled the button at the bottom of the screen that toggles whether or not a ticket is assigned to you.

3. Start the service trip: Click on the service trip icon in the bottom left corner of the screen.

A screenshot of the Vulog back end app. They have circled the button at the bottom left of the screen that says "service trip".

If the car is in service, this will bring up a menu to select a reason for putting the car out of service. Select a reason (for Fleet team, select "Fleet Use") and click confirm.

A screenshot of the Vulog back end app. There is a list of reasons for why the car would be put out of service. "Fleet Use" is selected.

4. Starting the service trip: return to the vehicles screen. A service trip bar will appear at the bottom. Double check that you're at the intended vehicle, then select “start trip” to unlock the car.

A screenshot of the Vulog back end app. A blue bar has appeared at the bottom of the vehicles screen. This lists the car number, out of service reason, and has "Start" and "Cancel" buttons.

5. Pausing or ending a service trip: To pause a service trip, press the "pause" button and wait for the car to lock. A "resume" button will appear that can be used to unlock the car and resume the service trip.

A screenshot of the Vulog back end app. The screen looks identical to the above image, but the "Start" button now says "Pause" and the "Cancel" button now says "End".

To end a service trip, press the 'end" button. After selecting “end,” a window will pop up confirming that you want to end the trip.

A screenshot of the Vulog back end app. A popup asks "Are you sure you want to end trip?"

Finally, set the vehicle’s service status. If the car is ready to be reserved by members again, set the vehicle as available. If the car should remain out of service, keep the same reason or select a new one. Additionally, make sure to resolve any service trip tickets you may have created for the trip.

A screenshot of the Vulog back end app. A popup asks to set vehicle's status as available or out of service with the same or different reason.

Double Check!

Double check that the car has put itself back into service, as the app sometimes misses this last step.