Teams Chats
Overview
One of the primary ways that Fleet team communicates with each other is through Microsoft Teams chats. These work well as a mobile app while in the field, and bypass some of the time-consuming formatting of emails. There are a number of different teams chats for different parts of the job, so make sure that you've gotten access to all relevant chats.
Fleet Dispatch
Use this chat for standard communication about HOURCAR vehicles and issues and general communication across the Fleet Team.
Evie Chat
Use this chat for standard communication about Evie Carshare.
Charger Issues
Use this chat to communicate if a charger in the EV Spot Network or at an HOURCAR hub has issues. This could be a charger that’s having technical issues and won’t charge or a charger that has been damaged or altered in some way.
After Hours Urgent
Use this chat for, as the name suggests, urgent matters that need to be communicated to MS or other Fleet team members outside of normal operating hours. Only using this chat for urgent matters ensures that issues raised in this chat are addressed in a timely fashion.
Fleet Issues
Use this chat to report anything that needs to be addressed by Member Services or a Fleet Manager. This includes lost and found, improperly parked Evie or HOURCAR vehicles, parking tickets, and pet hair or other messes. Here is further information on what to do when encountering these issues.
Lost and Found
Items left in cars by members should be reported via the Lost and Found form on the HOURCAR website. The items can be brought to the office, labelled with the number of the car they were found in, and placed in the lost and found bin. If Member Services can get in contact with the member about their lost belongings, they will ask Fleet to place the object in one of the lockers outside the old fleet room at 755 Prior for retrieval, and report back which locker the belongings are in. The codes for the lockers are written on a sticky note that's on a shelving unit in Alasdair's office at 880 Duluth, and also in the table below.
| Locker Number | Code |
|---|---|
| 1 | 6980 |
| 2 | 5014 |
| 3 | 5992 |
| 4 | 1344 |
Once items have been unclaimed for 3 months, any items not wanted by Fleet team members will be brought to Goodwill or otherwise disposed of.
Improper Parking
There are a lot of wrong ways to park a car, many of which, if not caught by us, can result in ticketing or towing. Take a picture of the parking job and send it in the chat, along with the car number, and Member Services will follow up with the member about parking rules.
Evie Carshare parking rules are in the 5-by-5’s that can be found in every car: all standard parking rules apply (ex: no parking in front of a fire hydrant), in addition to some extra ones as shown below.
Parking Tickets
If you find a parking ticket on or in a car, send a picture to Member Services via the Fleet Issues Teams chat so they can pass the cost back to the member who parked illegally. Be sure to mention in which car you found the ticket.
Pet Hair and Other Messes
If a member leaves a noticeable mess, Member Services can charge them an Excessive Cleaning Fee, but even smaller messes are worth documenting and reporting so Member Services can contact the member with a warning.