2-Factor Authentication (2FA)

2-Factor Authentication (2FA) is used to verify the authenticity of a member through a second factor (a code sent to their cell phone or email address).

2FA is used in multiple places throughout the HOURCAR ecosystem.

SMS (Text Message) 2FA

A text message is sent to new members during the registration process, to verify the legitimacy of their phone number.

If members are reporting that they are not receiving 2FA codes, please report the issue to your manager or Tech. The connection between Vulog and Twilio (our SMS sending service) occasionally requires maintenance.

Email 2FA

Members are required to enter a 2FA code that is sent to their email address when signing in to the app for the first time. The email received is identical to the one you are sent to verify your credentials when logging into Vulog Back Office.

If a member is reporting that they are not receiving a 2FA code, or that they no longer have access to the inbox where the 2FA code is being sent, updating the email address listed on their profile in Back Office will change where the code is sent.

Fill in Fields

If the account does not have First Name, Last Name, and Phone Number fields, this may cause the 2FA code to not send. If the member is partway through applying, try and assist them back to the application flow by going to "Sign Up" instead of login. If this does not work, manually enter the required fields to their account.

If a member can not log in and is not being prompted for a 2FA code, please verify that they have updated their app to the latest version. Old versions of the app are not configured to ask for the 2FA code, and for the security of their account - will eventually be prevented from logging in from pre-2FA versions.

Internal 2FA

For issues with the 2FA system used to log in to your work computer, the Microsoft 365 ecosystem, or another website, contact Tech for assistance.