HOURCAR Documentation
This site hosts internal documentation for HOURCAR employees. Please explore the documentation and offer edits and contributions as needed.
Staff Directory
Department and Team Directory
Leadership
| Role | Email Contact |
|---|---|
| Interim CEO | amyb@hourcar.org |
| Chief Operations Officer | melissas@hourcar.org |
| Board of Directors | board@hourcar.org |
HOURCAR Team Groups
| Team | Email Contact | Description |
|---|---|---|
| HOURCAR Team | hourcarteam@hourcar.org | all part and full time staff employed by HOURCAR (Intern Staff are not included on this list) |
| Department Heads | departmentheads@hourcar.org | Department Heads and C-Suite Leadership |
| Managers | managers@hourcar.org | Department Heads, C-Suite Leadership, and managers |
| Interns | interns@hourcar.org | Summer Intern staff members |
| On-Call Staff | oncall@hourcar.org | All staff members who are able to take an on-call shift |
Admin
Community Engagement and Expansion
Expansion Requests
Follow Expansion Requests Procedure for help selecting correct email address on Expansion Requests.
| Team | Email Contact | Contact for: |
|---|---|---|
| Community Engagement Department Head | kaelab@hourcar.org | |
| Community Partners | community@hourcar.org | - Community orgs and partners reaching out to develop relationships |
| Engagement Team | events@hourcar.org | - Event requests - Community presentation requests |
| Expansion | expansion@hourcar.org | - Hub expansion requests - Community Engagement / East Side Expansion - inquiries from carshare orgs or municipalities looking for advice |
| Multifamily | multifamily@hourcar.org | - HOURCAR Multifamily requests |
IT
| Team | Email Contact | Contact for: |
|---|---|---|
| IT Department Head | gunnara@hourcar.org | |
| IT | support@hourcar.org or Create a Help Desk Ticket |
- General IT issues (password issues, internet down, technology needs) - Vulog or app related issues - Request a report or data analysis |
HR
| Team | Email Contact | Contact for: |
|---|---|---|
| Human Resources | abigailh@hourcar.org | - benefit questions, concerns, or changes - hiring questions or referrals - grievances to report |
Marketing and Communications
| Team | Email Contact | Contact for: |
|---|---|---|
| Marketing and Comms Department Head | meganr@hourcar.org | |
| Marketing | marketing@hourcar.org | - website things - sponsorship requests - business partnerships |
| Press | press@hourcar.org or meganr@hourcar.org | - Press reaches out for a story, with questions, etc. |
Accounting
| Team | Email Contact | Contact for: |
|---|---|---|
| Department Head | melindaw@hourcar.org | |
| Payroll | melindaw@hourcar.org | - questions regarding payroll - questions with ADP |
| Accounts Payable and Receivable | ap@hourcar.org | - external vendor invoices needing payment - customer requests invoicing |
Operations
Fleet
| Team | Email Contact | Contact for: |
|---|---|---|
| Fleet Department Head | alasdairm@hourcar.org | |
| Insurance Claims | insurance@hourcar.org | - communications with insurance companies - questions regarding our insurance policies |
| Crash Reports | crash@hourcar.org | - new reports of crashes or damage |
| Fleet Team | fleetteam@hourcar.org | - internal announcements or updates directed to the fleet team |
Hub Operations
| Team | Email Contact | Contact for: |
|---|---|---|
| Hub Operations and Admin | hubs@hourcar.org | - Current hub host inquiries or issues - Problems with an active hub |
Member Services
| Team | Email Contact | Contact for: |
|---|---|---|
| Member Services Department Head | ering@hourcar.org | |
| Member Services | info@hourcar.org | - All trip or account related requests, including staff trips and accounts - Reporting issues with cars in service (eg, misparked Evie, new damage to vehicle) |
| MS Team Internal Communication Only! |
ms@hourcar.org | - internal announcements or updates directed to the MS team (eg, ongoing campaign info, hub launch updates, etc) - Internal communication only, trip or member issues should NOT go here |
Shop
| Team | Email Contact | Contact for: |
|---|---|---|
| Shop Department Head | audreyl@hourcar.org |
Operations Updates
Distribution lists for Operations Updates. If you are interested in receiving these updates, contact support@hourcar.org to get added to the list.
| Team | Email Contact | Contains: |
|---|---|---|
| Fleet Daily | fleetdaily@hourcar.org | - fleet happenings and assignments on a daily basis |
| Shop Daily | shopdaily@hourcar.org | - summary of the previous day's shop activity |
| Member Services Weekly | weeklyms@hourcar.org | - stats and info on MS team on a weekly basis |