| PROD, PRO |
Production - the system members use. Real cars, real money. |
Highest priority if there’s an issue. Anything in PROD could potentially affect members and operations. |
Notify IT, who will assess the impact and help determine next steps for notifying other teams. May require member communication. |
| STA, STAG |
Staging - the test environment |
Non-urgent. This is the test system, so it usually means app or vehicle tests won't work until the issue is fixed. Low impact |
Really only a problem for IT. No member communications needed. |
| FAA |
Fleet admin app |
Only urgent for Fleet / IT. This issue will likely be an administrative and logistics issue since fleet may not be able to access cars via app until problem is fixed. |
Notify IT and Fleet. No member communications needed. |
| REG |
Registration - where new members apply |
Variable urgency. Major issues might mean new members may not be able to apply. |
Notify IT, who will assess the impact and determine steps for notifying MS and potential new members. |
| SRV |
Server - the servers store, send, and receive data |
Variable urgency. Minor issues will cause the app & back office to be slow. Major issues usually cause outages, vehicle communication issues, etc. |
Notify IT, who will assess the impact and help determine next steps for notifying other teams. Possible member communication needed. |
| End-User App, OA, OneApp |
The app members use to reserve cars. |
Variable urgency. Could be a minor issue that requires reinstalling; or could render the entire service unusable. |
Notify IT first, who will assess the impact and help determine next steps. Possible member communication needed. |
| FO |
Front office - desktop reservation site for members |
Medium impact: this will mostly inconvenience users who don't have smartphones. |
Notify IT and MS. May require communication with select members. |
| BO |
Back office, the site we use to run the service. |
Variable urgency. Minor issues may cause slowness or lag. Major issues could result in outages, billing issues, etc. |
Notify IT who will help determine impact and next steps. May require member communication. |
| BBO |
Business back office, the site MS uses to maintain business accounts |
Medium impact, mostly on MS processing / maintaining business accounts |
Notify IT and MS. May require communication with business users. |